Sovcombank introduces a loan application service based on digital profile on the Public Services Portal

Sovcombank has become one of the first Russian banks to get connected to the “Digital Profile”, a service commissioned by the Russian Ministry of Digital Development, Communications and Mass Media and the Central Bank of Russia.

The service users will be able to submit loan applications online, via Sovcombank's website, with the bank gaining access to the borrower’s details specified in their digital profile on the Public Services Portal. At first, Sovcombank's customers will be granted the option to apply for a cash loan.

Digital Profile is a service making individuals’ data from various databases (Federal Tax Service, Federal Service for State Registration, Ministry of the Interior, Pension Fund, etc.) available to financial institutions. This will allow customers and banks to interact remotely, without the need for submitting any additional documents. Most importantly, the access to such data is subject to the customer’s consent, which will be stored in the unified register of digital consents.

“We strive to lead the innovation in customer service aimed at making the bank and customer relations easier for both parties. In this context, Digital Profile is a unique service helping our customers apply for loans without coming to the office and collecting documents, while the bank can access reliable and up-to-date information on the borrower's creditworthiness. This service can potentially become a key driver for digitalisation of bank customers, and thus significantly impact the landscape and infrastructure of retail banking,” said Alexey Panferov, Deputy Chairman of the Management Board at Sovcombank.

Publication date: 21 May 2020